We sincerely apologize for the inconvenience that this issue may cause.
Please sign up for a TV Guide account for use in Eye TV, via the Eye TV Setup Assistant.
I read some of the comments below and am persuaded they are linked to the individual's Mac rather than Eye TV itself.
I have had occasional glitches with the software but they are easy to fix, usually by completely uninstalling Eye TV and starting again, a matter of a few minutes at most.
The Elgato 410 has proven to be the best of their tuners in my area which has patchy TV reception.
How does it work: Basically, it acts as a proxy between Eye TV and the real EPG data source (Zap2It or XMLTV).Otherwise, wireless network connections make it easy to watch Eye TV on i Phones and i Pads and also any recording made by Eye TV.The Elgato Turbo 264HD compressor sticks are not necessary on modern Macs but are good on slower ones and also mean you can compress or convert two movies at a time.You can use Clear EPG database command, from the Action menu, in the Program Guide.Then, you can setup the Program Guide again.• You can use the Guide section of the Eye TV Preferences to download new information, by pressing the Update Now button.• Or, you can use the command to Update the Program Guide, from the Action menu, in the Program Guide.Please follow the instructions that came with your tuner to install the Eye TV software.